Cancelations & Exceptions

Can I cancel or change my order after purchasing?

Unfortunately, once an order is placed it cannot be changed or canceled. To read complete details on returning an item, please see our Returns page.

Why were items in my order canceled?

They were out of stock at the time your order was processed. During peak order periods, there may be delays to the item availability on our site. This can result in an item canceling from your order due to being out of stock. At the time your order processed, the item you ordered was not available online and was canceled.

Why was my entire order canceled?

Your order could be canceled for the following reasons:

-Inventory ran out on one of your selected items as you were placing your order.
-The delivery address is a hotel or freight forwarder.

I see the item I ordered is available online, why was my item/order canceled?

This situation may happen for a few reasons:
-Item(s) were found misplaced in a bin location
-The item has been returned by another customer and is now available

Will my order cancel if the delivery address is a hotel?

Due to delivery risks, we do not to ship to hotels. Orders shipping to a hotel will be canceled.